Shiroya clean Lab - Company Information

Terms and agreements

Please be sure to read the full text of our Terms of Service so that you can use our cleaner’s with peace of mind.

1.Terms and agreements system

Those who wish to use our services agree to comply with these Terms of Use, and by providing us with certain information specified by us in the manner specified by us, You can apply to us to register for the use of the service to us.

2. Eligibility

In order to identify individuals in transactions with our shop, we will always be able to make two-way contact by some method (phone, email, etc.) and use it in accordance with the terms of use.

3.How to use

1- Due to the nature of the products we handle, such as accessories attached to products and duplicate products, if there are any omissions or input errors after receiving your order, we will check with you before proceeding to the cleaning process.
2- Please check the inside of the pocket and send it for cleaning. We are not responsible for any leftovers in your pocket or any enclosed items.
3- Dirt, scratches, small holes, etc. may spread during cleaning, so please check carefully and tell the store clerk. If it is found during the store or office inspection, it may be returned during the process.
4- For customer identification, we may use staples and safety pins to attach numbered tags to quality indications and labels. However, if the product does not have a label, etc., it may be attached directly to the clothing using a safety pin or the like. Staples and holes for safety pins that occur at that time are not covered by compensation.
5- If the resin part of the coated product or printed product has deteriorated, it may peel off during cleaning. If it is determined by our inspection that there is a risk of peeling, we may return it. In addition, deterioration of the resin part may not be found in the pre-cleaning inspection.
6- Some stains cannot be removed even after stain removal. Please note that some items may come out or discolor during the cleaning process.
7- Please remove decorative buttons and accessories before requesting. Many of these are not washable. Even if the quality label attached to clothing says that it is washable, there are many items that are not labeled as such. Therefore, loss or damage of these items will not be covered.
8- After picking up the item, please remove the vinyl cover and store it in an appropriate environment with little light and temperature/humidity changes. We will not be able to respond to inquiries if the number tag has been removed or if the product has been improperly handled.
9- Accepted products vary depending on aging deterioration and changes, service life, and handling methods. If there is a request regarding personal sensibilities and sensations after cleaning, we will re-wash and re-finish in accordance with our quality regulations free of charge within 5 days from the delivery date. However, we will only accept items that have not been worn and have a numbered tag. In addition, requests that greatly exceed our quality standards may be treated as the luxury course and an additional charge may be incurred.
10- The "scheduled delivery date" presented at the time of deposit is an estimate of the delivery date, and in most cases it can be prepared on the scheduled date. It may not be possible to prepare it due to fraying during cleaning, etc.), so please request cleaning with a certain amount of time.
11- Please specify the luxury course for important clothing items and items with a purchase price of over 30,000 baht.

4.Some item that aren't handle

You agree in advance that the following items are excluded from the handling of this service.

1- Used by pets
2- Those with terrible holes and scratches
3- Things that are very dirty or smelly
4- Things with filth on
5- In addition, items that our company judges to be difficult to clean, such as there is no washing label

5.Handle with personal information

The customer's personal information (name, address, phone number, gender, etc.) received at the time of application for we not be used for any purpose other than the fulfillment of the usage contract. The confidentiality of each of the preceding paragraphs shall apply even after the cancellation of our user registration.

6.Compensation

[Compensation conditions]

1- When an accident is found with an item with our number tag, and the customer reports it within 5 days from the date the item was handed over to the customer, and our company's negligence is clear and we admit it.
2- Items derived from causes such as wear and deterioration during wearing are not covered.
3- The determination of liability shall be based on the appraisal or judgment of specialized institutions and non-profit public institutions in textile products.
4- Since the compensation will be in the form of purchase at the market price of the target item, the damage compensation item cannot be returned or the cleaning fee cannot be refunded.
5- The maximum amount of compensation limit is 30,000 baht per order and 15,000 baht per item. However, for parallel imported products, overseas products purchased overseas, and overseas brand products, the maximum compensation limit amount is 9,000 baht per item.
6- Under no circumstances, the coverage option will not exceed the market price of the product.
7- We will not accept any payments other than consolation money for clothing such as consolation fees.
8- A receipt / receipt at the time of purchase is required to determine the purchase price for calculating the compensation amount. If they are lost or disposed of, we will investigate and decide within the range of the market price.
9- The amount of compensation will never exceed the manufacturer's selling price, regardless of the amount of the receipt.
10- Our company and its affiliated cleaning companies shall be liable for damages suffered by the customer in connection with this service only to the extent in accordance with the "Compensation Standards of Our company".

[Exempt for compensation]

Products planned and manufactured with materials that deteriorate over time and change significantly (polyurethane processing, etc.)
Products planned and manufactured with materials with low dyeing fastness
Products planned and manufactured by combining materials and adhesives that have problems with the bonding method
Products planned and manufactured with fabrics with weak heat setting (pleating, wrinkling, etc.)
Products planned and manufactured by combining materials with completely different how to cleaners methods
Products with incorrect descriptions on composition and washing labels
Products without the display manager's name and contact information
Products planned and manufactured with materials that cannot withstand normal use
Products planned and manufactured with materials that cannot withstand normal cleaning (all washing indications are not allowed, sequins, embroidery, beads, print peeling. Including damage to ornaments, missing and damaged buttons, etc.)
Fraying and fraying due to products with weak sewing plying
Other matters caused by planning, manufacturing, etc.
Products suspected to be copy products or counterfeit products (including brand products)

[Exempt for compensation]When there is a negligence in the usage and storage method of the customer

Products that show discoloration or decolorization due to chemicals (due to adhesion of hair styling products, perm liquids, detergents, bleaching agents, battery liquids, exhaust gas, etc.)
Discoloration and decolorization due to sweat, sunlight and lighting
Tears, fraying, stringing, etc. that occur when worn
Missing or damaged button
Due to aging and changes
Products lacking any of the composition display, laundry display, and display manager tag (manufacturer tag)
Other similar accidents by customers

Change of Terms

This agreement may change the content or name of this agreement without prior notice to users.
In that case, the terms of use will be based on the latest terms of use at the time of custody of the item. In addition, when changing the content of the terms, we will make efforts to widely inform users to that effect.

Privacy policy

At SHIROYA (hereinafter referred to as "our company"), we will comply with laws and regulations regarding personal information and other norms, and will do our utmost to protect your important personal information.

Collection of personal information

We may collect personal information to the extent necessary in the following cases.

- When a customer contacts us
- When a customer applies for service to us

About the purpose of using personal information

We will use the personal information collected from our customers for the following purposes.

- To contact customers
- To answer customer inquiries
- To provide services to our customers
- Provision of personal information to a third party

Provision of personal information to a third party

We will not disclose or provide personal information obtained from customers to third parties. However, the following cases are excluded.

- With the consent of the person
- In the case of a request from a public office such as a request from the police
- When subject to the law

Disclosure, correction, etc. of personal information

We will surely respond to requests for disclosure, correction, deletion, etc. of self-information from the customer himself / herself.

Inquiry

Thai098-333-9935

Japanese098-333-9936

Reception hours
9:00～19:00

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